ITIL®: Intermediate Lifecycle Stream: Service Operation (SO) Training Course

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Course Language

This course is delivered in German or English.

Course Code


Duration Duration

21 hours (usually 3 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The main target group for the ITIL Expert Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: 

  • Introduction to Service Operation 
  • Service Operations Principals 
  • Service Operation Processes 
  • Common Service Operation Activities 
  • Organizing Service Operation: Functions 
  • Technology Considerations 
  • Implementation Considerations 
  • Challenges, Critical Success Factors and Risks

Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 1873EUR
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 1830EUR
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The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Remote
1 1873EUR 1830EUR
2 1192EUR 1145EUR
3 964EUR 917EUR
4 851EUR 803EUR
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Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Excel Advanced with VBA Basel Mon, 2016-10-24 09:30 1500EUR / 2150EUR

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
BaselTue, 2016-11-08 09:301830EUR / 2480EUR
ZürichWed, 2016-11-30 09:301830EUR / 2480EUR
BernTue, 2016-12-27 09:301830EUR / 2480EUR

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