ITIL®: Intermediate Capability Stream: Planning Protection & Optimization (PP&O) Schulung


Kurs Code



35 Stunden (usually 5 days including breaks)


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.


The target group of the ITIL Certificate in Service Offerings and Agreements is: 

  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme 
  • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process

Examination costs are not included.


Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management for Service Planning, Protection and Optimization

Öffentlicher Klassenraum Öffentlicher Klassenraum
Teilnehmer aus verschiedenen Organisationen. Die Themen können hier nicht angepasst werden.
Von 6360EUR
Privater Klassenraum Privater Klassenraum
Die Teilnehmer sind aus einem Unternehmen. Externe Teilnehmer sind nicht erlaubt. Der Kurs ist speziell auf eine Gruppe zugeschnitten, Die Themen werden genau auf die Bedürfnisse der Teilnehmer abgestimmt.
Privater Fernkurs Privater Fernkurs
Der Anleiter und die Teilnehmer befinden sich an unterschiedlichen Orten und kommunizieren über das Internet miteinander.
Von 5410EUR
Angebot erfragen

Je mehr Teilnehmer, desto höher die Ersparnis pro Teilnehmer. Die Tabelle reflektiert den Preis pro Teilnehmer und dient zur Veranschaulichung. Die tatsächlichen Preise können jedoch abweichen.

Number of Delegates Öffentlicher Klassenraum Privater Fernkurs
1 6360EUR 5410EUR
2 3770EUR 3270EUR
3 2907EUR 2557EUR
4 2475EUR 2200EUR
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