Jira Service Management Training Course
Jira Service Management provides tools for users to create service projects that help categorize and manage service requests, incidents, problems, and organizational changes.
This instructor-led, live training (online or onsite) is aimed at intermediate-level Jira administrators who wish to learn how to use Jira Service Management efficiently.
By the end of this training, participants will be able to:
- Learn and understand the fundamentals of Jira Service Management.
- Set up and configure a service desk and manage requests.
- Manage Jira Service Management backend and integration.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Introduction to Jira Service Management
- Overview of Jira Service Management
- Understanding profiles and roles of users
Jira Service Management Essentials
- Using the agent's workspace
- Handling requests
- Managing the knowledge base
Jira Service Management Backend
- Projects and issues
- Understanding workflows
- Using security features
- Configuring portal settings
- Understanding request types
- Creating Service Level Agreements (SLAs)
- Installing and managing plugins
Jira Service Management Automation
- Creating automation rules for repetitive tasks
- Implementing triggers and actions
- Optimizing workflows with automation
Jira Service Management with Confluence
- Overview of Confluence
- Integrating Jira Service Management with Confluence
- Using Jira Service Management with Confluence as a knowledge base
Jira Service Management Integration
- Integrating with a Jira Software instance
- Integrating with an LDAP
- CMDBs
Summary and Next Steps
Requirements
- Basic knowledge of Jira
Audience
- Jira administrators
Open Training Courses require 5+ participants.
Jira Service Management Training Course - Booking
Jira Service Management Training Course - Enquiry
Jira Service Management - Consultancy Enquiry
Consultancy Enquiry
Testimonials (1)
I like the way how Sebastian was taughting about too many complicated things in such an interesting way and having only 2 days, the training wasn't boring. In my opinion he's a guy with a great knowledge, knows very well what he is talking about, the language which he tries to talk with the audience is intelligible. Just keep the level I think.
Marcin - Polski Zwiazek Pilki Noznej
Course - Jira Service Management
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Audience
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Format of the Course
- Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.
Note
- To request a customized training for this course, please contact us to arrange.