ServiceNow for End Users Schulung

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Kurs Code



7 hours (üblicherweise 1 Tag inklusive Pausen)


  • A basic understanding of ITIL principles


  • ServiceNow Users


ServiceNow is a cloud based platform for automating IT business management. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.

By the end of this training, participants will be able to:

  • Implement basic configurations in ServiceNow.
  • Generate and maintain reports.
  • Successfully navigate the ServiceNow interface.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.



ServiceNow Overview

  • What is ServiceNow?
  • ServiceNow features and tools

Preparing the ServiceNow Environment

  • Setting up an MID Server System

ServiceNow Quick Start

  • Navigating the ServiceNow user interface
  • Working with ServiceNow docs and community

ServiceNow for End Users

  • Implementing configurations
  • Creating and maintaining reports

ServiceNow Service Management

  • Working with Incident Management
  • Working with Change Management
  • Working with Configuration Management

Summary and Conclusion



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