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Schulungsübersicht

Fundamentals of Effective Communication

The importance of clear and concise communication

  • The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
  • Identifying common barriers to communication and how to overcome them
  • Understanding formal vs. informal communication styles

Mastering Verbal Communication

  • Articulation & Pronunciation: Speaking clearly and confidently
  • Pacing & Tone: How to sound professional and engaging
  • Active Listening: The key to effective conversations
  • Handling Difficult Conversations & Giving Constructive Feedback

Business Writing Essentials

Writing with clarity, correctness, and conciseness

  • Grammar and punctuation: Common errors and how to fix them
  • Structuring emails, reports, and business letters professionally
  • Choosing the right tone for different business situations

Email Digital Communication Best Practices

Professional email etiquette: Do’s and Don’ts

  • Structuring emails for impact and efficiency
  • Handling sensitive or difficult email communication
  • Using AI and tools for grammar and tone checks

Closing & Action Plan

  • Key takeaways and reflections
  • Personal commitment to improvement

Training Methodologies

  • Interactive Discussions & Exercises – Engaging participants through real-world scenarios
  • Role-Playing & Simulations – Practicing effective verbal communication
  • Group Work & Peer Feedback – Learning from each other’s writing and speaking styles
  • Practical Writing & Editing Exercises – Hands-on experience in improving business communication

Voraussetzungen

Target Participants: Professionals seeking to enhance their verbal and written communication skills in English.

 8 Stunden

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Preis je Teilnehmer (exkl. USt)

Erfahrungsberichte (4)

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